售後服務 Service

退換貨條件

不良品退換:根據消保法規定, CYRANO消費者均享有商品到貨七天猶豫期之權益,收到商品後七日內發現商品有破損、液體外漏、雜質或贈品缺漏的情況下,請立刻與我們聯絡,並將您手上有瑕疵或損壞的產品(含膠膜)交由宅配取回,以便我們將商品補送到您的手上,運費由CYRANO負擔。
 
商品退貨:當您在收到商品後7日內,在商品沒有拆封、使用的情況下,您可以要求退回商品,您可自行寄回,並附上您的銀行代碼及帳號,以便我們轉帳給您。若寄回後發現商品已經拆封使用,本站得將商品寄回給您,請務必誠實,因香水屬於消耗性商品,若您已經拆封、使用,本站恕不退換,敬請見諒。
 
商品換貨:當您在收到購買的商品後,在商品沒有拆封、使用的情況下,皆有七日的產品猶豫期,您可以要求更換其他商品,您可自行寄回並附上您的轉帳資料,我們將為您辦理退款,您再另外下單即可。
 

海外會員請見{{海外會員}} 說明。

 



Returns & Exchange Policy

Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

Any product that is returned more than 7 days after receipt.

Any product that has been opened or used (taken out of its plastic wrap or box).

Any product that is not in its original condition, is damaged, or is missing parts.

Any discount, clearance or sales product that cyranoshop.com.tw has already stated non-returnable.

Any free gift product and samples.

Any product that is purchased at CYRANO retail stores.

In the event of dispute, CYRANO's decision shall be final and conclusive.

Exchange policy :

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.

 

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be free of charge to you.

 

Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

 

Foreign Customers, see {Foreign Customers }

 

 

 
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